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FAQ

Got Questions? We got Answers.
THE BASICS

1. What is the Mogul Box?


The Mogul Box is a lifestyle subscription box for sassy and ambitious females.
In it you'll find items to get you motivated to crush your goals and pamper yourself.


2. What do you mean by "subscription box"?


How it works is you sign up for a recurring subscription charge and in return,
you receive a carefully curated box full of items to your door quarterly like magic!
Once you order you will receive an email confirmation and tracking number.

3. How much does it cost?


There are 2 different boxes please check out our "Join Now" page for pricing.

4. What comes in each box?


Items that may be included in the box vary to keep it a fun surprise.
Items include things such as: office supplies and accessories, challenges, office decor,
style accessories, bath and beauty items, jewelry, e-courses, discounts (on things such
as business/life coaching, retreats, etc.), and anything else that may empower, inspire, and beautify you!

5. When are the boxes shipped?


Quarterly. Four times a year, you'll get a curated selection of products with a retail value of over $150.

6. Sent us an email and don't see a response?


Check your spam folder, we respond within 24 hrs of all emails.

SHIPPING+BILLING

7. What if you're an existing member or new but pre-ordered?


When you join as a Subscriber of the MOGUL BOX during pre-order, the upcoming MOGUL BOX will be
reserved for you and typically ships during the first month of each season ( March, June, September/October,
and December.)

8. When will my subscription box ship?


NOTE: If you join today, you MOGUL BOX will be the Fall Mogul Box! We will begin shipping the Fall Boxes in
mid-late October. Orders placed after October 15th will begin shipping late October/early November. If you're a
new member ordering in season (please view the table below.)

9. Does my subscription automatically renew?


Yes, your subscription will automatically renew every 15th of the month based on when you subscribed.
Please see more information below on how to cancel subscriptions.

10. Need to push off a payment?


You can in your account settings.

11. Do you ship internationally?


Yes we do! Currently only to Canada, and the U.K.

12. What are your shipping times?


Shipping can take anywhere from 2-8 business days. International shipments can take 3-4 weeks longer
and may be delayed due to customs.

13. How do I purchase a gift subscription?


You can do it two ways! Click the "Give as Gift" button on the home page or, when you reach the checkout page
there is an option to check the box that says "this is a gift". You can then write your message to the recipient.

14. What is your return policy?


Subscription boxes are nonrefundable and ineligible for returns. If there is a problem, please email
us at info@mogulbehaviour.com and we will assist you as best we can.

15. How do I cancel my subscription?


We hope that you enjoy our boxes, but if you wish to cancel, the process is simple.
When you log into your account, click the "edit" button under your active subscriptions.
Cancel the subscription, then press "change". If you cancel before you are billed, your cancellation will go into effect immediately.
If you cancel your subscription after you are billed for that month, you will still be charged and your
cancellation will go into effect the following month.

16. How do I upgrade/downgrade my subscription?


When you log into your account, click the "edit" button under your active subscriptions. Modify the subscription
terms, then press "change". Your changes will be reflected in your next billing cycle.

PARTNERSHIP

17. How do I submit a product for your box?


We love to hear from new companies or new products! Please contact us for our 'Product Submission Form'
and we will keep you on file and get back to you if we feel your product is a good fit.

18. Want to guest blog for our Mogul Behaviour Blog?


Email us for our ‘Guest Blogger Pitch Form’ at info@mogulbehaviour.com

19. Want to partner with us in other ways?


E-mail us at info@mogulbehaviour.com. We’re happy to hear from you!

20. What charities and causes does Mogul Behaviour support?


Visit our "Impact" page on the blog for more information.

21. Want to become a Mogul Brand Ambassador?


Shoot us an email and we will send you the MB Ambassador Form.